Privacy Policy

Effective Date:
1 Jan
2025

Trojan's Bistro & Bar respects your privacy and is committed to protecting your personal information in compliance with the Australian Privacy Act 1988 and other applicable laws. This policy outlines how we collect, use, and safeguard your information.‍

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Personal Information We Collect

We may collect personal information such as:

  • Your name, contact details (e.g. phone number, email), and booking preferences.
  • Information provided when you contact us or make a booking through our booking platform (NowBookIt).
  • Data about your interactions with our website, including IP address and browser type.

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How We Collect and Use Your Information

We collect information when you:

  • Make a booking through NowBookIt or contact us directly.
  • Visit our website or engage with us on social media.

We use your personal information to:

  • Confirm and manage bookings.
  • Communicate with you about your reservation or our services.
  • Improve our services and website.

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Third-Party Services

Our booking system is managed by NowBookIt, which operates under its own privacy policy. When you make a booking through our website, you are redirected to their platform. We recommend reviewing their privacy policy for details on how your data is handled.

We may also share your information with:

  • IT and website service providers.
  • Marketing providers for promotional purposes, with your consent.

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Cookies

Cookies are small data files stored on your device by your web browser. They help us:

  • Track how visitors use our website.
  • Identify technical issues and improve performance.
  • Personalise user experiences (where applicable).

We use cookies in conjunction with:

  • Google Analytics:
    To monitor website usage patterns and improve user experience. Information collected may include your IP address, browser type, and activity on the site. This data is anonymised and used in aggregate form.
  • NowBookIt:
    Our booking platform may use cookies to facilitate online reservations and manage session information.

By using our website, you consent to the use of cookies as described above. You can disable cookies via your browser settings, but this may limit functionality on our site.

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Security and Retention

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. Your information is retained only as long as required for business or legal purposes.

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Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to your personal information if it is inaccurate.
  • Lodge a complaint if you believe we have breached Australian privacy laws.
  • For any of these requests, please contact us at the details below.

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Third-Party Links

Our website may include links to third-party services or websites. We are not responsible for the privacy practices or content of those sites.

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Changes to This Policy

We may update this privacy policy periodically. Any changes will be posted on this page.

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Contact Us

For questions, concerns or requests regarding this policy, please contact us:

Trojan's Bistro & Bar
Phone: (02) 4384 3170
Address: 2 Scenic Hwy, Terrigal NSW 2260

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